Key Performance Indicators (KPI) Development

This course reviews the characteristics and importance of KPI's, clarify corporate strategy and translate strategy to Balanced Scorecard (BSC) measures and review key corporate processes and develop to KPI.

Course Objectives:

• Review the characteristics and importance of KPI's

• Clarify corporate strategy and translate strategy to Balanced Scorecard (BSC) measures

• Review key corporate processes and develop to KPI

Day 1

Basic Concepts in KPI Development

• Understanding corporate strategy using the Values Discipline

• Translating corporate strategy to BSC measures

• The nature of KPI's

• The importance of KPIs

• Characteristics of essentials KPI's

Performance Management and KPI's

• KPI's and performance management

• Guiding

• principles for performance management

Day 2

Core processes

• Internal processes analysis

o Value Creation

o Operations

o Customer

o Management

• SIPOC diagrams in KPI development

o Supplier

o Input

o Process

o Output

o Customer

• KPI parameters components

o Process owner

o KPI measure

o Source of data

o Measurement method

o Established target

Contact Us For more information, please contact wooner@groomtalent.com to customize a premium management course in Singapore drawn from GroomTalent’s cutting edge knowledge base.