Six Sigma

This module on Six Sigma Training is part of the curriculum of critical training courses for developing leadership competencies and management talent.

Six Sigma Overview:

  • Six Sigma is a quality management technique comprising tools that improve the capability of business processes
  • The main outcomes are increase in performance and decrease in process variation which contributes to the signature benefits of:
    • reduction in defects
    • improved product quality
    • raised employee morale
    • increased profit

Recommended materials

  • Implementing Six Sigma: Smarter Solutions Using Statistical Methods by Forrest W. Breyfogle (April 2003)
  • Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael George (Jun 2003)
  • The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, Revised and Expanded Edition by Thomas Pyzdek (Mar 2003)
  • Finding Value in Lean. By: Doerman, Steve. Industrial Engineer: IE, Aug 2009, Vol 41 Issue 8
  • Six Sigma by Any Other Name Is Still Sweet. By: Gunkler, John. Fast Company, Nov 2005, Issue 100

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