Conflict Management

This module on Conflict Management Training is part of the curriculum of critical management courses for developing leadership competencies and management talent.

Conflict Management Competencies- the ability to:

  • Appreciate various causes of corporate conflict
  • Handle grievances— which may caused by such diverse phenomena as gossip, ridicule, to feuding and avoidance
  • Resolve interpersonal conflict through effective interpersonal negotiation skills

Recommended materials

  • The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners by Bill Withers and Keami D. Lewis ( Jun 2003)
  • Conflict Coaching: Conflict Management Strategies and Skills for the Individual by Tricia S. Jones and Ross Brinkert (Dec 2007)
  • Conflict Management: A Communication Skills Approach (2nd Edition) by Deborah Borisoff and David A. Victor (Oct 1997)
  • Making Relationships Work. By: Coutu, Diane. Harvard Business Review, Dec2007, Vol. 85 Issue 12
  • The Profitable Art of Service Recovery. By: Hart, Christopher W. L.; Heskett, James L.; Sasser Jr., W. Earl. Harvard Business Review, Jul/Aug90, Vol. 68 Issue 4
  • Scenes from the culture clash. By: Sacks, Danielle. Fast Company, Jan/Feb2006 Issue 102

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